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Industrial web sites for manufacturers

Web site development

It is critical to ensure that your masthead, navigation scheme, and web site text are developed to maximize the impact of your web site on your target audience. Can you create high-resolution graphics that can be compressed for quick site loading? Are you or your staff capable of taking well-lit, well-exposed, photos using both film and digital media that communicate what they should to target audience members?

We recommend you get professional help to not only create these items but to ensure they function properly on your site. Industrial web site imageRead further to determine the key development questions to ask yourself and the site developers.

Selecting a web site designer

It is important to locate and interview the company who will design your web site and get it launched. There are literally tens of thousands of vendors designing web sites. We have met and discussed web site development with hundreds of developers over the past few years. We have found very few that truly understand the key elements to designing a successful industrial web site. These include:

  1. Graphic design
  2. HTML coding
  3. Programming (if necessary)
  4. Rich media elements (animation, Flash, JavaScript)
  5. Graphic image compression for fast loading graphics
  6. Search engine optimization so your page can appear in the top 3 pages of search results
  7. Optimal directory registration (Yahoo, LookSmart, Open Directory)
  8. Marketing your web site via link development to increase online visibility
  9. Site visitor orientation/site usability measurements

If you identify a web site developer that is truly gifted in all these areas, give us a call at 800-470-7845 or send us an e-mail at info@kochgroup.com so we can refer them to our clients!

Manufacturers selling to other manufacturers should seriously consider using industrial color tones. Ensure the web site development vendor you select to design and launch your web site has a history of producing quality web sites for manufacturers or industrial service providers. Ensure they understand the proper use of color for industrial sites. Colors that are okay for consumer and commercial service businesses, retailers, or consumer manufacturing are not appropriate for industrial web sites.

The web site development needs of a consumer service provider or retailer are not the same as yours. Make sure the developer you contract with understands the unique needs of the industrial web site. Choose carefully!

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Site navigation

You need to determine what type of navigation scheme will work best for your site. Is vertical better than horizontal? Is left side better than right side? Remember as you make your selections, the site must be easy for the visitor to navigate and find the information they need.

As a frequent user of all manner of web sites, sites designed so the visitor must continually go to the home page in order to navigate the site will frustrate your end users. Make the navigation scheme able to take visitors to your site wherever they need to go. Include a sitemap for the ultimate ability to peruse all your web site pages.

Since a web site is continually being developed, make sure your navigation can easily be updated in the event that you wish to add new products, services, and any other sections that will assist your end users in finding your site.

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Web text development

This is the not as easy as it sounds. You may be a good text writer, or write very concise business letters. That doesn't mean you can write good text for your web site. Web text writing requires conciseness, to not burden the visitor with extraneous words. However, to drive potential visitors to your site using search engines and directory searches, the text not only must contain keywords likely to be used by potential customers, but also be a little redundant so keywords and keyword phrases are used frequently. Writing good web text is a departure from writing good text for a brochure or other marketing or promotional pieces.

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Competitors' web sites

It is always good to search out other web sites that offer similar services or products. Some will have good ideas for the sections your site should have or maybe some really unique feature that can be incorporated into your site. You may determine a company you believed to be a competitor is not and vice versa.

You'll find both good ideas and bad ideas. You'll visit well-crafted web sites and you will examine some sites that are embarrassing to that company. Nevertheless, there is always something to be learned from the competition's web presence.

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Graphic design

Most manufacturers have produced brochures, flyers, advertising pieces or own artwork used in previous promotional pieces. It is always tempting to use artwork you already own. That may or may not be in your best interest. Artwork intended for printing may not be as well suited for use on the web. Discuss your existing artwork with the web developer to see if it is appropriate for the web. If it isn't, search for stock photography before you commit to using a professional photographer. However, don't fall into the trap of shooting your own photography. You want your web site to convey a professional image of your company. Don't detract from its look by using shoddy photos or cheap graphics.

Make sure you address these items:

  1. Will we, or can we, use existing artwork?
  2. Does that artwork look dated or do elements in the artwork date it?
  3. Is the artwork actually physically dated?
  4. Do you currently have a corporate theme/logo/corporate image?
  5. Do you want to consider changing or updating logo or corporate identity?
  6. Will the photography/artwork you own load quickly on the web?

Remember, your company probably provides industrial services or component parts. Don't make a glamorous looking web site. Potential customers want to determine if you can be a successful vendor and a glamour web site doesn't convey the correct image you need.

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Artwork ownership and selection

Decide what artwork you can use from what you already have. For what you need to create for the web site make sure the ownership is yours! We often hear horror stories from our manufacturing clients about not owning the artwork to prior brochures, flyers, older web sites, or advertisements. They simply assumed they would own the rights and did not ask.

Specify on the P.O. you generate or any contract you sign that all "artwork, photos, graphic images, etc," become your property once you have paid for them. Keep possession of your own artwork if you have an appropriate area to store it or safe computer storage if it is digital artwork.

Regardless of artwork ownership, you'll still need to address these concerns:

  1. Do you want to use photos, graphics, illustrations or some combination in your web site? (It's best to best consistent)
  2. Do you have all the artwork you need?
  3. Do you need to examine and rent or purchase stock photography?
  4. Will you need studio and on-site photo shoots?

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Recommended web site sections

What sections should your web site contain? That depends on your target audience, but many industrial web site can use the same types of major sections. The include:

  1. Home Page — Who you are, what you do, and good navigation to the rest of your site.

  2. About Us — A more detailed section describing the company, your major products or services, specialized skills or equipment you possess, materials you can process, applications for your products or services, and more.

  3. Services/Products — This section should provide a good overview of the types of products or services offered and may be the gateway to specific sub pages that describe in more detail what your company can offer potential customers.

  4. Benefits — This is a section that is seldom used. Put yourself in the site visitors' shoes. They want to know not only what you do or what you can make but also why they should consider you as a potential vendor! What's in it for them? Think about why your current customers continue to do business with you! Include a sub page with articles about your company or testimonials from satisfied customers. Nothing builds credibility more than happy 3rd party input.

  5. Gallery — Many industrial sites might need a gallery to show off their abilities or products. If you include a gallery in your site, ensure that the thumbnail photos and the enlargements load quickly and are of good quality. Site visitors won't want to wait while a photo loads, especially to find out it is fuzzy and poorly exposed. Find a good web site developer that understands how to compress high-resolution photos so they load quickly and keep your site visitors happy.

  6. Testimonials/Success Stories — Testimonials from satisfied customers or clients are a great way to add credibility to your claimed capabilities. Be careful about revealing identities of customers or clients the competition might want to know about.

  7. FAQs (Frequently Asked Questions) — This is a great place to solve that problem of people asking your company personnel the same questions repeatedly. Help everyone and include the most commonly asked questions in your FAQs. Make up some good questions that help to market the unique aspects of your products and services. Try to "salt" keywords or keyword phrases into both the questions and answers to help out the search engines.

  8. Tips — This is another section, little used, but very important to those search engine and directory gods that want to determine why your site has something of more value than another. Try to add something to your site that is beneficial for site visitors. You might include an explanation of your industry, or the type of machinery you sell or use. You might offer some useful conversion charts industry participants could use. Include maintenance instructions for general industry products or materials. Be creative and provide a web site that adds value. You can drive more traffic to your site and increase your rankings!

  9. Links/Resources — This is another place to add value. Provide useful links to industry participants, associations, appropriate government agencies, and other resources typical visitors to your site might find useful. Also, this section is a necessary component of your site if you want to develop a successful link development campaign.

    Make sure the URLs work. Test them. The search engines and directories hate dead links.

  10. Contact Us — Make it very easy for potential customers or interested site visitors to ask questions, obtain literature, get a quote or just find the information they need to contact your company in the manner most comfortable to them. Depending on their age or computer fluency, visitors may want to call, e-mail, or fax. Make it easy for them, but also compatible with your company's ability to respond.

Ask yourself a simple question before you decide what pages your site requires. What do you want a particular page to accomplish? What do you want the visitor of that page to do when they are completed viewing that page? Drive them somewhere in your site to contact you or to view your services. Don't let a page be designed for no apparent purpose.

Make sure you include complete contact information on the bottom of every page address, phone number, fax number, toll free number, and email address. Don't make your site visitor work to get in contact with you.

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Photography

If you need to get custom photography shot, keep in mind some key ideas. Make sure the people shooting your photos, whether in-plant or in-studio, are professionals.

Look at other photography they have shot. Talk to some of their customers. Did they need to re-shoot because of poor quality, lighting, or dissatisfaction? Good photography makes a web site pleasing to the visitor's eye. If pages look bad due to poor photos or graphics, it reflects poorly on your company.

Find a photographer that understands the digital world. What used to be required for a good photo produced on paper is ever changing in this digital age.

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Advertising coordination

Just because you are developing a web site, and it takes some time and effort, make sure you consider how it will tie in to other advertising or promotional activities you will engage in. Can you use the artwork for ads in The Thomas Register or trade magazines? Did you include your new URL in your ad copy, brochures, letterhead and business cards? Make sure your customers and potential customers see your web site URL on all hard copy from your company.

Next: Web site launch >>
Previous: << Web site planning

Related industrial marketing tips

If you would like more information about how a traffic driving web site can increase sales opportunities for your company? Please call us at 630-941-1100, use our contact form or email us at info@kochgroup.com to find out how.

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Koch Group, Inc. - Industrial Marketing for Manufacturers

Koch Group, Inc.
240 East Lake Street, Suite 300
Addison, Illinois 60101
Phone: 630-941-1100
Fax: 630-941-3865
Email: info@kochgroup.com

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